Warranty:

Thank you for your interest in PT MTIX Teknologi Indonesia ("MTIX") products and services.

The Limited warranty applies on physical goods, purchased from our company. MTIX is not responsible for any product warranty between MTIX's distributors and their end users.

MTIX offers a standard one year limited warranty with the purchase of all of its products. Additional extended warranties are also available and it will be considered by MTIX's concerned person.

Limited warranty covered points:

During the warranty period, the devices will be repaired free of cost. Even the services and replacement of the components are free of cost.

For Repairing:

The well qualified and experienced team is working on repairing. They will correct the problem, replace parts and check within latest technology utility.

Warranty Coverage:

From the date of purchase of the device, a warranty will start. The customer will cover shipping cost from their end for sending devices to MTIX and MTIX will cover return shipping cost for the customer. If MTIX will come to know about breached warranty conditions then it would be chargeable for a customer.

For MTIXs returned to a customer, that upon customer inspection original problem still exhibit as described in service form, MTIX will cover shipping costs of additional repair, both ways.

Time for Repairing:

In the warranty period, devices will be repaired in 4-5 days. Further customer will contact MTIX's concerned person for more information.

Non-Warranty:

Thank you for your interest in PT MTIX Teknologi Indonesia ("MTIX") products and services.

This policy will apply on out of warranty devices.

Non-Warranty covered points:

The device will be charged for services as well as for replacement of any components.

For Repairing Process:

From the HO or from the store the device will be delivered to the repairing team. The devices will be repaired in 10 to 12 days time.

The customer will be notified, and estimated repair costs will be provided. If the customer agrees on the cost, then the devices will be repaired. If the customer does not agree, then the device will be returned. After repairing, the devices will be dispatched to the customer and freight charges towards the same will be paid by the customer.

If devices are returned without repairing, then MTIX will bare the dispatch cost.

Note: The damaged goods will be charged by the customer only for transportation.

Invoice process:

Non warranty status device - it would be cost for normal service of device and chargeable for replacement of any components.

For serviced returned to a customer, that upon customer inspection original problem still exhibit as described in service form, MTIX will cover shipping costs of additional repair, both ways.